At The Hero, we are committed to delivering your orders safely and efficiently. This Shipping & Delivery Policy outlines our order processing, shipping timelines, and delivery procedures.
Order Processing
All orders are processed after successful payment confirmation. Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
Once your order has been processed and dispatched, it will be handed over to our shipping partners for delivery.
Shipping Within India
We deliver across India.
Estimated Delivery Time:
- Within 7–10 business days from the date of dispatch.
Delivery timelines may vary depending on the destination, courier partner availability, and other operational factors.
International Shipping
We offer international shipping to selected countries.
Estimated Delivery Time:
- Within 15–20 business days from the date of dispatch.
International delivery timelines may vary depending on customs clearance procedures, local courier services, and destination regulations.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
For international orders, any customs duties, taxes, import fees, or additional charges imposed by the destination country are the responsibility of the customer.
Order Tracking
Customers can track the status of their orders through the Order Tracking feature available on our website.
Tracking information becomes available once the order has been processed and shipped. Customers may be required to enter their order details to view the latest shipment status.
Delivery Delays
While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:
- Public holidays
- Severe weather conditions
- Customs clearance procedures
- Courier service disruptions
- Remote delivery locations
- Natural disasters or other unforeseen events
In such situations, delivery timelines may be extended.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information at the time of placing an order. The Hero shall not be responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete information provided by the customer.
Contact Us
If you have any questions regarding shipping, delivery, or order status, please contact us through our Contact Us page available on the website.
We will be happy to assist you with any shipping-related inquiries.